• Suite 9 Atlantic Business Centre 1 The Green Chingford London E4 7ES
  • hello@theforgeuk.co.uk

FAQ

FAQ

1. What is domiciliary care?

Domiciliary care is receiving support in the comfort of your home on a short-term or long-term basis.

2. How does one benefit from home care?

The goal of home care is to promote independent living with personalised support from competent carers.

3. Can I get a 24-hour service?

Yes, you can. We can provide you with a live-in carer or run a 12-hourly shift to ensure continuity of care.

4. What does my live-in carer expect from me?

Your live-in carer is expected to have a room to themselves to allow them privacy to rest and other minor amenities to support service provision.

5. What services will my carer or live-in carer provide for me?

Your carer will provide services agreed on and stated in your support plan, including personal care, medication support, and nutritional support.

6. When should I consider help at home?

When you require support to carry on with your daily task.

7. Can I book a trial?

Yes. You can book a trial of care if in doubt. However, the cost of care will be borne by you.

8. Will I always have the same carer?

Most times, you will have a regular carer.

9. What happens if my carer is unable to attend?

Another carer with the same expertise will replace your regular carer in such cases to ensure continuity of care.

10. What happens if I am not happy with my carer?

You can always report to the office or fill in a complaint form. Proceedings on filling out a complaints
form can be found in your service user booklet.